Not everyone wants to use a mobile, tablet, or computer to make their calls. If you want to carry on using your textphone (Minicom/ Uniphone), to make calls, that's fine.
You can still make calls in the usual way.
It really is that easy.
1. Dial 18001 followed by the phone number (including the dialling code)
You’ll see 'NGT ring ring' on your textphone screen. If your call is answered, you’ll see:
1. 'NGT Answered, please wait for connection'
2. 'NGT Waiting for a free relay assistant'
3. 'Connected to Text Relay, please wait'
The Relay Assistant won’t come on the call if it’s not answered.
2. Type your conversation
Once you're connected, you can type or speak your conversation. The Relay Assistant will type back anything the hearing person says.
3. Enjoy your chat
The conversation will carry on this way until one of you ends the call.
It’s the same as answering other calls on your textphone except you’ll see some different messages.
The textphone rings or flashes
You'll see 'NGT waiting for a free relay assistant', or 'NGT connected text to text' if the call was made from a textphone or the NGT app.
If the call is from a hearing telephone user, you'll then see 'Connected to Text Relay, please wait'.
Once you're connected, carry on as normal.
Calling 999
Dial 18000 to connect directly to a Relay Assistant and 999.
Get help calling
You can contact a Relay Assistant before making your call if you need help.
NGT Lite app
The smartest way to use NGT. Learn how to download, set up, and use the NGT Lite app.
TextNumber
Make it easy for people and businesses to call you without having to dial 18002.
