Next Generation Text is a relay service that enables people with little or no hearing, or people with speech difficulties, to communicate with hearing people over the phone. It's like a 3-way call between a deaf or speech-impaired person, a hearing Relay Assistant, and you.
How NGT works for business
The deaf or speech-impaired person can either download the NGT Lite app on their mobile, tablet, or computer or use a textphone.
They call your number using a prefix that connects them to NGT and a Relay Assistant – sitting in one of BT's relay centres – who speaks and listens to you and then types what you say for the deaf person to read on their screen.
They then type back or they can speak (as not all deaf people are speech-impaired too) for the Relay Assistant to read and speak to you.
It’s an idea that’s been around for years
Originally set up by the Royal National Institute for the Deaf (RNID), the modern twist is that the conversations can now be faster and more fluent. This is because the deaf person doesn't have to wait for you to finish speaking before they type to you.
Now when using the NGT Lite app the experience is much closer to an actual speech conversation.