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NGT

Downloading the app

How to download the app, link your number, and set up NGT Lite.

1. Download the app

You can download the NGT Lite app from Apple's App Store or download from Google Play for Android devices.

For Windows PC, Intel-based Macs and Linux you'll find links in the sections below.

  • Apple iPhone or iPad

    1. Open the App Store on your iPhone or iPad.
    2. Search for NGT Lite and look for the NGT Lite icon.

      NGTS logo from App Store

    3. Select Get then download and install the App.

    If you're reading this on the iPhone or iPad you want to use NGT Lite with, you can go straight to the NGT Lite app in the App Store.

    Tip: 'Allow' NGT Lite to send you notifications to automatically receive app updates.

    See how to download NGT Lite on an iPhone or iPad

  • Android phone or tablet

    1. Open Google Play on your Android device.
    2. Search for NGT Lite and look for the NGT Lite icon.

      NGTS logo from App Store


    3. Select to download and install the App.

    If you're reading this on the tablet or phone you want to use NGT Lite with, you can go straight to the NGT Lite app in Google Play.

    See how to download NGT Lite on an Android phone or tablet

  • Windows PC

    Available for Windows 7, 8 and 10 with Java 1.7 or later installed

    By downloading NGT Lite, you accept our BT Applications Software Licence Agreement.

     

    If you can't run the Window installer

    1. Download a zipped copy of the files.
    2. Extract the NGT Lite folder and all the files in the .zip into a suitable folder on your Windows PC.
    3. Double-click the NGT Lite.exe file to launch the app.

    See how to download NGT Lite on a Windows PC

  • Apple Mac computer

    Available for Intel-based Apple Macs running OS X 10.7.3 or later and with Java 1.7 or later installed

    By downloading NGT Lite, you accept our BT Applications Software Licence Agreement.

    1. Download NGT Lite for Mac.
    2. Double-click to unarchive the file, then move to the Applications folder on your Mac.
    3. Double-click NGT Lite.jar to launch it.

    If you can’t run the app:

    1. If you get a Security notification after you launch NGT Lite.jar, check your ‘Security & Privacy’ settings in System Preferences.
    2. When prompted, allow NGT Lite to run.

     

    Remember: NGT Lite is currently only supported on Intel-based Mac Computers running OS X 10.7.3 or later

  • Linux computer

    Available for Linux computers with Java 1.7 or later installed

    By downloading NGT Lite, you accept our BT Applications Software Licence Agreement.

    1. Download NGT Lite for Linux.
    2. Extract the files to a convenient folder on your computer. 
    3. Launch NGT Lite by opening NGT Lite.sh.

2. Linking your number

The first time you open the app you’ll see this icon Green NGT Lite logo with red exclamation mark. It tells you that you're connected to the service but you need to link your phone number before you can use it. This is so the app can work with your phone number.

  • Linking your phone number on an iPhone

    1. Open the app on your iPhone.
    2. Press the Options NGT Lite app - Options button button in the top left corner of the screen to open the ‘Options’ screen.
    3. Press Add.
    4. Enter the phone number you want to link.
    5. Press Link.
    6. You’ll now see a message asking you to call 0800 500 888 from the phone you want to link (which may be different to the mobile you’re using at the moment).
    7. Come out of the app and call the number. Once you’re connected, you can disconnect the call almost straight away. It only takes a moment.
    8. Go back into the app and you should see a message telling you that you’ve successfully linked the number. The NGT Lite app - green icon icon will now show at the top of the app screen.

    9. You only need to link an individual phone number to the app once. You can link up to 10 numbers to your app, and a number can be linked to more than one app.

    Tip: Leave the app connected whilst you're calling the 0800 number.

    See how to link your phone number on an iPhone

  • Linking your phone number on an Android phone

    1. Open the app on your Android phone.
    2. Press the Options NGT Lite app - Options button button in the top left corner of the screen to open the ‘Options’ screen. The screen may open automatically.
    3. Press Add Phone Number.
    4. Enter the phone number you want to link to.
    5. Press Link.
    6. You’ll now see a message asking you to call 0800 500 888 from the phone you want to link (which may be different to the mobile you’re using at the moment).
    7. Come out of the app and call the number. Once you’re connected, you can disconnect the call almost straight away. It only takes a moment.
    8. Go back into the app and you should see a message telling you that you’ve successfully linked the number. The NGT Lite app - green icon icon will now show at the top of the app screen.
    9. You only need to link an individual phone number to the app once. You can link up to 10 numbers to your app, and a number can be linked to more than one app. 

    Tip: Leave the app connected whilst you're calling the 0800 number.

    See how to link your phone number on an Android phone

  • Linking your phone number with a computer or tablet

    1. Open the app on your computer or tablet.
    2. The ‘Options’ pop-up will open if you haven’t linked a number.

      If it doesn’t click the Options button NGT Lite app - Options button in the top left corner of the screen to open the options screen.

    3. Press Add Phone Number.
    4. Enter the phone number you want to link to - this could be your mobile or landline number.
    5. Press Link.
    6. You'll now see a message asking you to call 0800 500 888 from the phone you want to link.
    7. Call the number. When you’re connected, wait for the 'success' message to appear on the app screen and then disconnect the call.
    8. You only need to link an individual phone number to the app once. You can link up to 10 numbers to your app, and a number can be linked to more than one app.

    See how to link the app on a Windows PC

3. Set up the app

Deaf, hard of hearing, or speech-impaired?

  1. Open the 'Options' screen again.
  2. Select Text Relay.
  3. You'll see three options to choose from:

    - I'll be typing and hearing (use if you’re speech impaired as this mutes the line)
    - I'll be typing and reading (use if you're deaf, hard of hearing or speech-impaired)
    - I'll be speaking and reading (use if you're deaf or hard of hearing and can talk clearly)

4. Done

You're now set up and ready to go!