Will NGT work with my Braille reader?
If you can use your Braille reader with Text Relay you’ll be able to use it with NGT.
Are the relay assistants the same people as Text Relay?
Yes, the relay assistants on NGT Relay are the same ones that were on Text Relay.
Is a call using NGT confidential?
Yes. Sometimes we record conversations facilitated by the Relay Assistant but only in the following situations:
- An emergency call
- For quality measurement and training
- When one party is abusive to the relay personnel
- Where there is a technical problem that needs investigation
Relay Assistants may not have writing materials at their workstations (except by specific arrangement, e.g. if they are asked to complete a form as part of a feedback trial).
Relay service employees must sign a confidentiality agreement which states that they will be dismissed and may be prosecuted if they discuss or use any information from the conversations they relay. This does not cover comments directed at the Relay Assistant or discussions between a party and the Relay Assistant.
Will a Blackberry ot Windows Phone work with NGT?
NGT Lite isn't currently supported on Blackberry and Windows Phones and we've no plans to release these versions of the app.