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NGT

Contact us

Contact us if you have a question or complaint about Next Generation Text, the NGT Lite app, the text relay service, or setting up a TextNumber.

We cannot help if it’s about your phone line, phone bill, or broadband. If it is, you’ll need to contact your phone or broadband provider.

Call us

Phone

Textphone and NGT Lite app

We’re open:
Monday-Friday, 9am-8pm
Saturday, 9am–6pm
Sunday, 9am-1pm
Public holidays, 9am-5pm (closed Christmas Day)

Post

NGT Team
Internal Box 14, Telephone House
170 – 175 Moor Lane
Preston
Lancashire
PR1 1BA

We’ll aim to get back to you in five working days from receipt of your letter.

British Sign Language (BSL)

Use the SignVideo BSL interpreting service to contact us.

Find out how to contact us with BSL.

Fill in our web form

Or email us at text.relay.helpline@bt.com

We'll get back to you in five working days.

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