Open quick links
Text size A A A
Contrast A A A
NGT

Everybody's talking

NGT brings text relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.  You don't need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet, or computer.

 

Conversations are easy to manage and relaxed. For fluent communication with anyone, anywhere, use Next Generation Text.

 

Phone conversations a problem? NGT is the answer.

NGT Lite app

Download the NGT Lite app to enjoy fast, natural conversations with anyone  you want to talk to.

Choose your device

By simply downloading the app and linking it to your phone number, you can use the text relay service on your smartphone, tablet or PC.

Textphone

You can still make calls with your textphone, same as you've ever done. So there's no need to worry about changing it.

Connect

NGT helps you communicate in English over the phone: hearing, deaf, or speech-impaired.

Relay Assistant

Use the confidential text relay service and a Relay Assistant will speak, or type what you're saying to the other person.

Type direct

You can type directly to the other person if they're also using the app or a textphone, so there's no need for the Relay Assistant.

A little bit of history

People have been using the UK's national text relay service since 1991, when it was known as TypeTalk.

Back then, it was only available to textphone users (because that was the only technology available).

In 2012, Ofcom decided that UK users needed an improved text relay service, one that would allow for more natural conversations on a wide range of devices that weren't around when the first text relay service started: smartphones, computers, and tablets.

So, in 2014 BT launched the Next Generation Text service, which they run for everyone on behalf of all UK landline and mobile phone providers

Confidentiality and data protection from a service you can trust

Rest assured, any calls you make with Next Generation Text are confidential and your data is secure.

How can we be sure?

We're a regulated service

As a regulated service, we have to comply with strict guidelines and criteria that apply to all providers of text relay services. Ofcom regularly reviews our performance.

 

We also keep all our employees up to date with mandatory training on data protection and privacy and information security.

Data protection from GDPR

We're fully compliant with the General Data Protection Regulation (GDPR), which means that your data is completely safe.

 

Our text relay service is also covered by the BT Privacy Policy.

Payment card protection

If you're worried about giving your card details to the Relay Assistant when you're talking to a bank or buying something over the phone, don't be.

 

The NGT service meets Payment Card Industry Data System Security (PCI-DSS) standards and is checked every year to make sure it's fully compliant.

 

We take this very seriously. Pens, paper, mobile phones, and electronic equipment are not allowed on our Relay Assistants' desks.

We stick to the rules

We screen everyone very carefully before we employ them as Relay Assistants. When they're on board, they have to stick to strict confidentiality rules.

Don't delay, start using our relay today

One great service, three easy ways to use it

I’m deaf or speech-impaired, using the app

Find out how to download the app and start making calls wherever you are.

I’m deaf or speech-impaired, using textphone

Lots of deaf people are still using their textphones. Read how to use NGT with yours.

I’m hearing and calling a deaf or speech-impaired person

Just because someone's deaf or speech-impaired doesn't mean you can't phone them. It's easy.